Case Management

In recent times, whistle blowers have forced companies to shift their focus from profits to employee welfare. This shift has imbibed the seeds of ethics and compliance practices within the corporate culture today. Many companies are even taking professional assistance to connect with their happy as well as distressed employees.

Whistle First underlines the need of developing a user-friendly interface where whistle blowers enjoy quick and adequate support while reporting their concerns.

Therefore, we have developed an easy and effective case management tool that not only safeguards the customer data, but maintains their absolute anonymity. Our team of experts and trained staff implements and monitors the processing of concerns. We also offer an alert customer support that stays vigilant 24/7/365, making sure you are heard...anywhere and anytime.

How do we work?

• Complaint filing
  Our system gets active with the filing of a report. We have online assistance for employees, enabling them to report the matter at the right point-of-action.
• Complaint assignment
  Once the concern has been reported, the detail goes directly to our designated supervisor, who begins the assignment of case to specific case manager.
• Complaint processing
  After the case has been reported and received, the case manager explores all the possible channels to connect with the whistle blower. In this stage, case manager will collect all to the facts and proofs related to the case.
• Report generation
  Lastly, the case manager consolidates the facts about the complaint filed by the whistle blower. The dedicated Ombudsman within the company will be informed about the case, so that an appropriate action can be rolled out.